Refund policy
After-Sales Policy | DURRA
Your rights as a consumer are protected by Oman's Consumer Protection Law. At DURRA, we care about this, not only because the law requires it, but because treating our customers fairly is the right thing to do.
- Invoice: Every order comes with an invoice showing our details, the date, price, quantity and delivery date. Keep it, as you will need it for any request.
- Clear prices and honest photos: The price you see is the price you pay. We never charge more than the advertised price. Our photos show the product as it really is.
- Delivery: We show the delivery method and date before you confirm your order. We deliver exactly what you ordered, on the agreed date.
- 15-day return window: If your item is damaged during shipping, is defective, or is clearly different from the pictures on our website, you can ask for an exchange, or a return and refund. The 15 days start from the day you receive the item. There is no extra cost to you.
- Personalised items: The same rights apply. If there is a printing defect, or the item does not match the design you approved, we will replace it or refund you.
- How to contact us: To request a return, exchange or refund, or to file a complaint, contact us by email at hello@durra.studio or on WhatsApp at +968 77160100. Please send your invoice and photos of the problem.
- What is not covered: Damage caused by misuse after delivery.
- Design rules: We do not print designs that go against religious values, public morals or customs.
- Still not resolved? You may also file a complaint with the Consumer Protection Authority.